Home Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Are the colors on your website accurate?

The digital images we exhibit have the most precise color achievable. However, owing to distinction in computer screens, and variation in colorant lots, we cannot be accountable for differences in color between the definite merchandise and your monitor. Please be informed that in some cases prototype and colors may differ according to dimensions.

Are the sizes listed on your website accurate?

Some lengths and widths differ from the in print sizes. We do our finest to offer you with an precise measurement, but please be informed that some difference subsists and this is not a mechanized defect.

Order Information
What forms of payment do you accept?

We accept the following major credit cards for payment (EXAMPLE VISA, MasterCard, and American Express)

How do I modify or cancel an order?

Once the order has been put forward, you must contact our Customer Service Department by phone to alter or cancel it. Once an article has been shipped it cannot be customized or canceled.

How do I check the status of my order?

To check the status of your order, please contact our Customer Service Department.

What should I do if there is a problem with my order?

If there is a problem or damage to your item as a result of carelessness on the part of the shipping company then please contract our customer support department. There are special actions to follow if you have structured an oversized rug and experience a trouble. You should immediately contact our Customer Service Department by phone.

How long will it take for a backordered item to arrive?

Backordered products are those that our dealer currently don’t have on hand and are generally unable to predict when they will have more in stock. Whenever probable, we will do our greatest to update you of a likely shipping date.

What is your return policy?

We offer a 15 Day Trial on every rug we sell, except for customized rugs, products sold through our Clearance Outlet and rug pads that have been opened. If you are discontented with your procurement for any reason, you may return it You are responsible for expense of the return shipping charges.

Manufacturer’s Warranty
Are rugs covered by a manufacturer’s warranty?

Yes. Each rug we sell arrives with a full (THE SPECIFIED PERIOD) manufacturer’s warranty. This warrants the rug against manufacturing defects in workmanship or materials (THE SPECIFIED PERIOD) from the date of the original acquisition. The manufacturer will mend or replace, at its judgment, the rug without payment.

To register a claim under this warranty, please contact Rugsandblinds Customer Service by calling toll-free (NUMBER, TIME, EMAIL AND DAY). Proof of original purchase is required. This warranty gives you precise legal rights, and you might also have other rights which differ from state to state.

Are there special warranty requirements?

You must buy and use a appropriate area rug pad under your rug for this guarantee to apply.

What is not covered by a warranty?

All goods obtained as mill seconds and/or on an “as is” source will not be considered for alteration or claims.

Pricing and Billing Do I have to pay sales tax?

There is no sales tax collected on any orders shipped to addresses outside (THE BOUNDARY). Orders shipped to (THE BOUNDARY) will be charged sales tax equal to (THE PERCENTAGE) of the merchandise total.

How do I get a copy of my receipt?

When you put forward your order you are set the option to SEE a printable version of your receipt. We highly recommend you print this and keep it for your minutes. You will also be given an order confirmation via e-mail if you provide your e-mail address during sign out. If you need an extra or substitute copy of this receipt, we can send you one via e-mail or regular mail. Please contact our Customer Service Department for further details.

How can I get an explanation of my charges?

If you have any queries about your order, please contact our Customer Service Department.

When will my credit card be charged?

Your credit card will be billed as soon as you click the “Submit Order” button on the departing page to place your order.

When will my return credit appear on my account?

As soon as we receive you’re returned product and have examined it to be convinced it is not soiled or damaged, we will credit your account. It may take some days for the bank that has provided your card to process the credit before it appears on your account report.